In case you wish to refund the game or a subscription pledge, these must be processed via the store or funding platform via which the purchase was made. The stores do not give us records of individual purchases, so we cannot handle the request by ourselves, you’ll need to contact the platform so they can handle the refund first.

• Steam: Press the Support button after selecting the game in your library and fill out their form requesting a refund. For additional information and Step-by-step instructions: https://help.steampowered.com/en/faqs/view/784C-923B-A4A1-C825

• itch.io: Email support@itch.io with a refund request. For additional information: https://itch.io/t/129454/how-are-refunds-handled & https://itch.io/support

• Patreon: Head to your Billing history page and select the payment you want to see refunded, you may also send us a message after submitting this request. For more information: https://support.patreon.com/hc/en-us/articles/360021113811-How-to-request-a-refund

• SubscribeStar: Email support@subscribestar.com with a refund request including the amount, the reason and any other details that may be concerned. For additional information: https://www.subscribestar.com/refund

If contacting the platform directly didn’t help, you may also contact us directly at full.frontal.frog@gmail.com, please include all relevant details such as proof of purchase and your initial refund attempt with the platform.