Differences

This shows you the differences between two versions of the page.

--- troubleshooting [2026/04/25 23:26] – Made changes as discussed in the Analysis document braixenfan
+++ troubleshooting [2026/07/16 15:19] (current) – [How do I report a bug?] Added link to new bug report form braixenfan
@@ Line 28: / Line 28: @@
 For further information on how to install the file you've downloaded, see the [[Install|Installation]] page.
+===== How do I access a beta build on Steam? =====
+To play a beta build on Steam, you'll need to switch to the beta branch.
+. In your Steam Library, **right-click** on Oh So Hero!, and select **Properties...**
+. Select **Game Versions & Betas**, and then select the **beta** branch.
+{{:ts:steam_beta.png?200|}}
 ===== How do I report a bug? =====
@@ Line 33: / Line 43: @@
 Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, you have a few options:
-. You may report a bug directly on our [[https://github.com/FullFrontalFrog/OhSoHeroTracker/issues|Oh So Hero! public issue tracker on GitHub]].
+. Submit a report to our [[https://forms.gle/VqdFihNFSNbT2A2H6|Bug report form]].
-. If you're a patron, you may post in the **#osh-bugs** channel on the Full Frontal Frog Discord server or direct message us on [[https://www.patreon.com/FullFrontalFrog|Patreon]].
+. You may report a bug directly on our [[https://github.com/FullFrontalFrog/OhSoHeroTracker/issues|Oh So Hero! public issue tracker on GitHub]].
-. You may also contact our [[https://ff-f.co/magoloric/|Community Manager]] directly.
+. If you're a patron, you may post in the **#osh-bugs** channel on the Full Frontal Frog Discord server or direct message us on [[https://www.patreon.com/FullFrontalFrog|Patreon]].
+. You may also contact our [[https://ff-f.co/magoloric/|Community Manager]] directly.
 Whichever option you choose, please provide detailed information about your issue. Make sure to include an [[error log]] as well. Cheers! Ribbit~
@@ Line 47: / Line 59: @@
 If that still doesn't work, you may [[contact|contact us]].
-===== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer/app" =====
+===== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer/app" or "OhSoHero.app Not Opened" =====
+==== If using an older version of macOS ====
+. Double-click the .zip file to extract the app.
+. Right-click on OhSoHero.app ➜ Click `Open`.
+. A popup will say "macOS cannot verify the developer/app" ➜ Click `Open`.
+. The app should now launch.
+==== If using macOS Tahoe (v26) or later ====
+. Double-click the .zip file to extract the app.
+. Right-click on OhSoHero.app ➜ Click `Open`.
+. A popup will say "OhSoHero.app" Not Opened ➜ Click `Done` to close this popup.
+{{ts:mac_tahoe_open_1.png?266|}}
-==== How do I run the game on macOS? ====
+. Open Mac System Settings ➜ Privacy & Security ➜ Scroll to the bottom ➜ Next to "OhSoHero.app" click `Open Anyway`.
+{{ts:mac_tahoe_open_2.png?714|}}
-  - Double-click the .zip file to extract the app.
+. Another popup like the first one will appear with a new option: `Open Anyway` ➜ Click `Open Anyway`.
-  - Right-click on OhSoHero.app and click Open.
-  - A window will pop up saying "macOS cannot verify the developer/app". Click Open.
-==== What about macOS Tahoe? ====
+. Enter admin credentials.
-On macOS Tahoe (v26) or later, you must visit System Settings > Privacy & Security. Scroll to the bottom, where you should find an "Open Anyway" option for "OhSoHero.app". Clicking this, selecting "Open Anyway", and entering admin credentials will allow the app to launch.
+. The app should now launch.
 ==== Why is the developer/app not verified? ====
@@ Line 74: / Line 104: @@
 [[https://www.dropbox.com/s/k73lqbotqmms14e/OSH%20Reset%20Options.bat?dl=0]]
-====== I want get a refund on the game or a subscription pledge ======
+===== I want get a refund on the game or a subscription pledge =====
 If you had issues with the game or your subscription that you need our help with, you may follow the instructions in the [[Refunds]] page.