Differences

This shows you the differences between two versions of the page.

--- troubleshooting [2026/01/08 10:55] – Removed section about teleporters; this was for an old dev build and there have been no issues since Act 1 launch francis
+++ troubleshooting [2026/04/25 23:26] (current) – Reduced heading size braixenfan
@@ Line 3: / Line 3: @@
 Links: **[[https://github.com/FullFrontalFrog/OhSoHeroTracker/issues|BUG TRACKER]]** • **[[CHANGELOG]]** • **[[ERROR LOGS]]** • **[[SAVE DATA]]**
-==== Which version do I download? ====
+===== How do I install and launch the game? =====
-If you use Windows, download the win64 build. Older 32-bit systems use the win32 build. You can use the setup.exe file for simple click-and-run, or if you prefer, the .zip file for full control.
+Instructions can be found on the [[https://ff-f.itch.io/oh-so-hero|Oh So Hero! itch.io page]], which also has download links for the latest public build. If you're a [[https://www.patreon.com/FullFrontalFrog|patron]], you can get access to even newer builds with more exclusive content.
-Mac, Linux, and Android users should use their respective builds.
+Further information can be found on the [[install|Installation and Uninstallation Guide]].
-iOS is not supported because Apple does not allow adult games. Sorry~
+If you're installing or unpacking Windows versions, make sure to pick the default install location or one with a path that Unity can understand. Avoid having special symbols, foreign characters, umlauts (e.g. ÄÅÖ) in folder names. Else the game might not launch.
-==== How do I install and launch the game? ====
+===== Which build do I download? =====
-Instructions can be found on the [[https://ff-f.itch.io/oh-so-hero|Oh So Hero! itch.io page]], which also has download links for the latest public build. If you're a [[https://www.patreon.com/FullFrontalFrog|patron]], you can get access to even newer builds with more exclusive content.
+if you bought the game through Steam, the most appropriate version will be selected for you when you choose to install the game.
-Further information can be found on the [[install|Installation and Uninstallation Guide]].
+If you chose to purchase through itch.io or a supporting site like Patreon, you'll be given many files you can download, the name of the files follows the following format: ''oh-so-hero-[version number]-[platform].[extension]''.
-If you're installing or unpacking Windows versions, make sure to pick the default install location or one with a path that Unity can understand. Avoid having special symbols, foreign characters, umlauts (e.g. ÄÅÖ) in folder names. Else the game might not launch.
+You may choose whichever version number you prefer, check the [[changelog]] to see the changes present between version, ideally, you should play with the latest version. Every version shares the same route for [[save data]] so you shouldn't worry about it when upgrading, but some versions might have issues downgrading.
-==== How do I report a bug? ====
+If you're using a **Windows** computer, you should choose a file where the platform is either ''win64'' or ''win32'', between these, you should prefer the 64-bit version as this is better optimized to use the power of your CPU, only choose the 32-bit version if your CPU isn't compatible with these optimizations, this may be the case with older and lower-end CPUs. On top of these versions, you'll find ''win64-setup'' and ''win32-setup'' files, these files are installer versions of the game, these place the files in the ''Program Files (x86)'' folder which may be more comfortable for users.
+If you're using a **Mac** computer, you should choose a file where the platform is either ''macintel'' or ''macsilicon'' depending on the model and processor that your device is using.
+If you're using a **Linux** computer, you should choose a file where the platform is ''linux''.
+If you're using a smartphone running **Android**, you should choose a file where the platform is either ''android'' or ''android-arm64'' depending on the processor in your device.
+For further information on how to install the file you've downloaded, see the [[Install|Installation]] page.
+===== How do I report a bug? =====
 Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, you have a few options:
@@ Line 31: / Line 41: @@
 Whichever option you choose, please provide detailed information about your issue. Make sure to include an [[error log]] as well. Cheers! Ribbit~
-==== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" ====
+===== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" =====
-If you are running the 64-bit version, try using the 32-bit version instead. If that still doesn't work, contact us.
+This error happens when you're trying to run the 64-bit version in a device with a CPU that doesn't support the optimizations that the architecture brings. If this is the case, you should uninstall this version and try again with files that have the ''win32'' version.
-==== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer/app" ====
+If that still doesn't work, you may [[contact|contact us]].
-How do I run the game on macOS?
+===== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer/app" =====
+==== How do I run the game on macOS? ====
   - Double-click the .zip file to extract the app.
@@ Line 43: / Line 55: @@
   - A window will pop up saying "macOS cannot verify the developer/app". Click Open.
-What about macOS Tahoe?
+==== What about macOS Tahoe? ====
 On macOS Tahoe (v26) or later, you must visit System Settings > Privacy & Security. Scroll to the bottom, where you should find an "Open Anyway" option for "OhSoHero.app". Clicking this, selecting "Open Anyway", and entering admin credentials will allow the app to launch.
-Why is the developer/app not verified?
+==== Why is the developer/app not verified? ====
 This is because the app is not signed and notarized by Apple (this is just Apple saying "this app contains no malware", which is true in any case). The signing process requires a paid Apple Developer subscription that's currently outside our budget. Nevertheless, we will look into doing this in a future update in order to provide a simpler experience for players.
-==== I accidentally goofed my options or key bindings. What do? ====
+===== I accidentally goofed my options or key bindings. What do? =====
 On Windows, you can reset all of your options by running a simple command on the command line:
@@ Line 61: / Line 73: @@
 Alternatively, you can download this batch file, then double-click it to run it:
 [[https://www.dropbox.com/s/k73lqbotqmms14e/OSH%20Reset%20Options.bat?dl=0]]
+===== I want get a refund on the game or a subscription pledge =====
+If you had issues with the game or your subscription that you need our help with, you may follow the instructions in the [[Refunds]] page.