Differences

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--- troubleshooting [2025/09/27 22:13] – Android has been a supported platform for a while now francis
+++ troubleshooting [2026/01/08 10:55] (current) – Removed section about teleporters; this was for an old dev build and there have been no issues since Act 1 launch francis
@@ Line 35: / Line 35: @@
 If you are running the 64-bit version, try using the 32-bit version instead. If that still doesn't work, contact us.
-==== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer" ====
+==== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer/app" ====
 How do I run the game on macOS?
@@ Line 41: / Line 41: @@
   - Double-click the .zip file to extract the app.
   - Right-click on OhSoHero.app and click Open.
-  - A window will pop up saying "macOS cannot verify the developer". Click Open.
+  - A window will pop up saying "macOS cannot verify the developer/app". Click Open.
-Why is the developer not verified?
+What about macOS Tahoe?
-In order for macOS to verify the developer, the application needs to be registered with Apple's App Store. Unfortunately, Apple does not allow apps with adult content on the App Store, and thus we must result to this workaround.
+On macOS Tahoe (v26) or later, you must visit System Settings > Privacy & Security. Scroll to the bottom, where you should find an "Open Anyway" option for "OhSoHero.app". Clicking this, selecting "Open Anyway", and entering admin credentials will allow the app to launch.
+Why is the developer/app not verified?
+This is because the app is not signed and notarized by Apple (this is just Apple saying "this app contains no malware", which is true in any case). The signing process requires a paid Apple Developer subscription that's currently outside our budget. Nevertheless, we will look into doing this in a future update in order to provide a simpler experience for players.
 ==== I accidentally goofed my options or key bindings. What do? ====
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 Alternatively, you can download this batch file, then double-click it to run it:
 [[https://www.dropbox.com/s/k73lqbotqmms14e/OSH%20Reset%20Options.bat?dl=0]]
-==== Why aren't the teleporters working? ====
-Teleporters work by telling the game "The player has been here". This is a small issue with using old save files, as that data hasn't be registered to the teleport update. Simply revisit the areas that don't appear on the list and that should allow you to teleport to and from them afterwards.