Differences

This shows you the differences between two versions of the page.

--- troubleshooting [2022/06/17 20:17] – OSH Reset Options francis
+++ troubleshooting [2026/01/08 10:55] (current) – Removed section about teleporters; this was for an old dev build and there have been no issues since Act 1 launch francis
@@ Line 1: / Line 1: @@
 ====== Troubleshooting ======
+Links: **[[https://github.com/FullFrontalFrog/OhSoHeroTracker/issues|BUG TRACKER]]** • **[[CHANGELOG]]** • **[[ERROR LOGS]]** • **[[SAVE DATA]]**
 ==== Which version do I download? ====
@@ Line 5: / Line 7: @@
 If you use Windows, download the win64 build. Older 32-bit systems use the win32 build. You can use the setup.exe file for simple click-and-run, or if you prefer, the .zip file for full control.
-Mac and Linux users should use the mac and linux builds.
+Mac, Linux, and Android users should use their respective builds.
-Android is not currently supported. We are looking into options that may allow us to build for Android in the future.
 iOS is not supported because Apple does not allow adult games. Sorry~
@@ Line 16: / Line 16: @@
 Further information can be found on the [[install|Installation and Uninstallation Guide]].
+If you're installing or unpacking Windows versions, make sure to pick the default install location or one with a path that Unity can understand. Avoid having special symbols, foreign characters, umlauts (e.g. ÄÅÖ) in folder names. Else the game might not launch.
 ==== How do I report a bug? ====
-Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please send detailed information about your issue to us directly. If you're a patron, you may post in the **#osh-bugs** channel on the Full Frontal Frog Discord server or direct message us on [[https://www.patreon.com/FullFrontalFrog|Patreon]]. You may also contact our [[https://ff-f.co/magoloric/|Community Manager]]. Make sure to include an [[error log]] as well. Cheers! Ribbit~
+Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, you have a few options:
+. You may report a bug directly on our [[https://github.com/FullFrontalFrog/OhSoHeroTracker/issues|Oh So Hero! public issue tracker on GitHub]].
+. If you're a patron, you may post in the **#osh-bugs** channel on the Full Frontal Frog Discord server or direct message us on [[https://www.patreon.com/FullFrontalFrog|Patreon]].
+. You may also contact our [[https://ff-f.co/magoloric/|Community Manager]] directly.
+Whichever option you choose, please provide detailed information about your issue. Make sure to include an [[error log]] as well. Cheers! Ribbit~
 ==== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" ====
@@ Line 25: / Line 35: @@
 If you are running the 64-bit version, try using the 32-bit version instead. If that still doesn't work, contact us.
-==== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer" ====
+==== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer/app" ====
 How do I run the game on macOS?
@@ Line 31: / Line 41: @@
   - Double-click the .zip file to extract the app.
   - Right-click on OhSoHero.app and click Open.
-  - A window will pop up saying "macOS cannot verify the developer". Click Open.
+  - A window will pop up saying "macOS cannot verify the developer/app". Click Open.
-Why is the developer not verified?
+What about macOS Tahoe?
-In order for macOS to verify the developer, the application needs to be registered with Apple's App Store. Unfortunately, Apple does not allow apps with adult content on the App Store, and thus we must result to this workaround.
+On macOS Tahoe (v26) or later, you must visit System Settings > Privacy & Security. Scroll to the bottom, where you should find an "Open Anyway" option for "OhSoHero.app". Clicking this, selecting "Open Anyway", and entering admin credentials will allow the app to launch.
+Why is the developer/app not verified?
+This is because the app is not signed and notarized by Apple (this is just Apple saying "this app contains no malware", which is true in any case). The signing process requires a paid Apple Developer subscription that's currently outside our budget. Nevertheless, we will look into doing this in a future update in order to provide a simpler experience for players.
 ==== I accidentally goofed my options or key bindings. What do? ====
@@ Line 47: / Line 61: @@
 Alternatively, you can download this batch file, then double-click it to run it:
 [[https://www.dropbox.com/s/k73lqbotqmms14e/OSH%20Reset%20Options.bat?dl=0]]
-==== Where are the Error Logs and Save Data? ====
-[[error logs|🐸 Error Logs]] (The error logs for //Oh So Hero!// will be in a different location for each operating system.)
-[[save data|🐸 Save Data]] (The save data for //Oh So Hero!// will be in a different location for each operating system.)
-==== Why aren't the teleporters working? ====
-Teleporters work by telling the game "The player has been here". This is a small issue with using old save files, as that data hasn't be registered to the teleport update. Simply revisit the areas that don't appear on the list and that should allow you to teleport to and from them afterwards.