Differences

This shows you the differences between two versions of the page.

--- troubleshooting [2021/03/28 05:40] – old revision restored (2021/03/12 13:28) francis
+++ troubleshooting [2025/10/11 22:17] (current) – francis
@@ Line 1: / Line 1: @@
 ====== Troubleshooting ======
+Links: **[[https://github.com/FullFrontalFrog/OhSoHeroTracker/issues|BUG TRACKER]]** • **[[CHANGELOG]]** • **[[ERROR LOGS]]** • **[[SAVE DATA]]**
+==== Which version do I download? ====
+If you use Windows, download the win64 build. Older 32-bit systems use the win32 build. You can use the setup.exe file for simple click-and-run, or if you prefer, the .zip file for full control.
+Mac, Linux, and Android users should use their respective builds.
+iOS is not supported because Apple does not allow adult games. Sorry~
 ==== How do I install and launch the game? ====
 Instructions can be found on the [[https://ff-f.itch.io/oh-so-hero|Oh So Hero! itch.io page]], which also has download links for the latest public build. If you're a [[https://www.patreon.com/FullFrontalFrog|patron]], you can get access to even newer builds with more exclusive content.
+Further information can be found on the [[install|Installation and Uninstallation Guide]].
+If you're installing or unpacking Windows versions, make sure to pick the default install location or one with a path that Unity can understand. Avoid having special symbols, foreign characters, umlauts (e.g. ÄÅÖ) in folder names. Else the game might not launch.
 ==== How do I report a bug? ====
-Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please send detailed information about your issue to us directly. If you're a patron, you may post in the **#osh-bugs** channel on the Full Frontal Frog Discord server or direct message us on [[https://www.patreon.com/FullFrontalFrog|Patreon]]. You may also contact our [[https://ff-f.co/magoloric/|Community Manager]]. Cheers! Ribbit~
+Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, you have a few options:
+. You may report a bug directly on our [[https://github.com/FullFrontalFrog/OhSoHeroTracker/issues|Oh So Hero! public issue tracker on GitHub]].
+. If you're a patron, you may post in the **#osh-bugs** channel on the Full Frontal Frog Discord server or direct message us on [[https://www.patreon.com/FullFrontalFrog|Patreon]].
+. You may also contact our [[https://ff-f.co/magoloric/|Community Manager]] directly.
+Whichever option you choose, please provide detailed information about your issue. Make sure to include an [[error log]] as well. Cheers! Ribbit~
 ==== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" ====
@@ Line 13: / Line 35: @@
 If you are running the 64-bit version, try using the 32-bit version instead. If that still doesn't work, contact us.
-==== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer" ====
+==== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer/app" ====
 How do I run the game on macOS?
@@ Line 19: / Line 41: @@
   - Double-click the .zip file to extract the app.
   - Right-click on OhSoHero.app and click Open.
-  - A window will pop up saying "macOS cannot verify the developer". Click Open.
+  - A window will pop up saying "macOS cannot verify the developer/app". Click Open.
+What about macOS Tahoe?
+On macOS Tahoe (v26) or later, you must visit System Settings > Privacy & Security. Scroll to the bottom, where you should find an "Open Anyway" option for "OhSoHero.app". Clicking this, selecting "Open Anyway", and entering admin credentials will allow the app to launch.
+Why is the developer/app not verified?
+This is because the app is not signed and notarized by Apple (this is just Apple saying "this app contains no malware", which is true in any case). The signing process requires a paid Apple Developer subscription that's currently outside our budget. Nevertheless, we will look into doing this in a future update in order to provide a simpler experience for players.
-Why is the developer not verified?
+==== I accidentally goofed my options or key bindings. What do? ====
-In order for macOS to verify the developer, the application needs to be registered with Apple's App Store. Unfortunately, Apple does not allow apps with adult content on the App Store, and thus we must result to this workaround.
+On Windows, you can reset all of your options by running a simple command on the command line:
-==== Where are the Error Logs and Save Data? ====
+''REG DELETE "HKEY_CURRENT_USER\SOFTWARE\Full Frontal Frog\Oh So Hero!" /f''
-[[error logs|🐸 Error Logs]] (The error logs for //Oh So Hero!// will be in a different location for each operating system.)
+This will not affect your save data or gallery data.
-[[save data|🐸 Save Data]] (The save data for //Oh So Hero!// will be in a different location for each operating system.)
+Alternatively, you can download this batch file, then double-click it to run it:
+[[https://www.dropbox.com/s/k73lqbotqmms14e/OSH%20Reset%20Options.bat?dl=0]]
 ==== Why aren't the teleporters working? ====