Differences

This shows you the differences between two versions of the page.

--- troubleshooting [2021/03/27 15:33] – old revision restored (2020/12/02 12:51) 62.210.139.231
+++ troubleshooting [2025/10/11 22:17] (current) – francis
@@ Line 1: / Line 1: @@
 ====== Troubleshooting ======
-==== How do I report a bug? ====
+Links: **[[https://github.com/FullFrontalFrog/OhSoHeroTracker/issues|BUG TRACKER]]** • **[[CHANGELOG]]** • **[[ERROR LOGS]]** • **[[SAVE DATA]]**
-Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please fill out our new bug report form for Oh So Hero: https://f.ff-f.co/oshbug
+==== Which version do I download? ====
-You can still use the #osh-bugs Discord channel for discussion and posting attachments, but the form will help us stay better organized and provide faster fixes. Thanks! Ribbit~
+If you use Windows, download the win64 build. Older 32-bit systems use the win32 build. You can use the setup.exe file for simple click-and-run, or if you prefer, the .zip file for full control.
-==== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" ====
+Mac, Linux, and Android users should use their respective builds.
-If you are running the 64-bit version, try using the 32-bit version instead. If that still doesn't work, contact us.
+iOS is not supported because Apple does not allow adult games. Sorry~
-==== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer" ====
+==== How do I install and launch the game? ====
-How do I run the game on macOS?
+Instructions can be found on the [[https://ff-f.itch.io/oh-so-hero|Oh So Hero! itch.io page]], which also has download links for the latest public build. If you're a [[https://www.patreon.com/FullFrontalFrog|patron]], you can get access to even newer builds with more exclusive content.
-  - Double-click the .zip file to extract the app.
+Further information can be found on the [[install|Installation and Uninstallation Guide]].
-  - Right-click on OhSoHero.app and click Open.
-  - A window will pop up saying "macOS cannot verify the developer". Click Open.
-Why is the developer not verified?
+If you're installing or unpacking Windows versions, make sure to pick the default install location or one with a path that Unity can understand. Avoid having special symbols, foreign characters, umlauts (e.g. ÄÅÖ) in folder names. Else the game might not launch.
-In order for macOS to verify the developer, the application needs to be registered with Apple's App Store. Unfortunately, Apple does not allow apps with adult content on the App Store, and thus we must result to this workaround.
+==== How do I report a bug? ====
-==== When I'm playing the game, my path is blocked by a wall of sand. ====
+Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, you have a few options:
-If you experience something like this:
+. You may report a bug directly on our [[https://github.com/FullFrontalFrog/OhSoHeroTracker/issues|Oh So Hero! public issue tracker on GitHub]].
-{{:beyonce_wall_of_sand.png?200|}}
-It is because the game is reading incorrect terrain data that was left over from an old version of the game.
+. If you're a patron, you may post in the **#osh-bugs** channel on the Full Frontal Frog Discord server or direct message us on [[https://www.patreon.com/FullFrontalFrog|Patreon]].
-Go to the location where you installed the game, **delete the "Oh So Hero_Data" folder**, and then **re-install**.
+. You may also contact our [[https://ff-f.co/magoloric/|Community Manager]] directly.
-This will not reset your game progress. Your save data is stored in a different location on your machine (see below) and will not be removed as a result of this.
+Whichever option you choose, please provide detailed information about your issue. Make sure to include an [[error log]] as well. Cheers! Ribbit~
-==== How do I find the Save Data and Error Logs? ====
+==== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" ====
-=== Windows ===
+If you are running the 64-bit version, try using the 32-bit version instead. If that still doesn't work, contact us.
-At your Desktop, press Windows+R on your keyboard to open the Run window.
+==== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer/app" ====
-Next, copy and paste the following line into the Open textbox and click OK:
+How do I run the game on macOS?
-''%USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero!''
+  - Double-click the .zip file to extract the app.
+  - Right-click on OhSoHero.app and click Open.
-An Explorer window will appear to show you the contents. The files you will need are **Player.log** and (optionally) **Player-prev.log**.
+  - A window will pop up saying "macOS cannot verify the developer/app". Click Open.
-=== macOS ===
-Navigate to the following location:
-''~/Library/Logs/Full Frontal Frog/Oh So Hero!''
+What about macOS Tahoe?
-You'll find **Player.log** and **Player-prev.log** here.
+On macOS Tahoe (v26) or later, you must visit System Settings > Privacy & Security. Scroll to the bottom, where you should find an "Open Anyway" option for "OhSoHero.app". Clicking this, selecting "Open Anyway", and entering admin credentials will allow the app to launch.
-=== Linux ===
+Why is the developer/app not verified?
-Navigate to the following location:
+This is because the app is not signed and notarized by Apple (this is just Apple saying "this app contains no malware", which is true in any case). The signing process requires a paid Apple Developer subscription that's currently outside our budget. Nevertheless, we will look into doing this in a future update in order to provide a simpler experience for players.
-''~/.config/unity3d/Full Frontal Frog/Oh So Hero!''
+==== I accidentally goofed my options or key bindings. What do? ====
-You'll find **Player.log** and **Player-prev.log** here.
+On Windows, you can reset all of your options by running a simple command on the command line:
-=== Other Platforms ===
+''REG DELETE "HKEY_CURRENT_USER\SOFTWARE\Full Frontal Frog\Oh So Hero!" /f''
-See the **Player** section of the [[https://docs.unity3d.com/Manual/LogFiles.html|Unity Log Files Manual]].
+This will not affect your save data or gallery data.
-==== What are all of the Local Data locations? ====
-  * Player Prefs
+Alternatively, you can download this batch file, then double-click it to run it:
-      * //Registry:// Computer\HKEY_CURRENT_USER\SOFTWARE\Full Frontal Frog\Oh So Hero!
+[[https://www.dropbox.com/s/k73lqbotqmms14e/OSH%20Reset%20Options.bat?dl=0]]
-  * Save Data
-      * %USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero!\**SaveFile01.es3** (also **02**, **03**)
-  * Error Logs
-      * %USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero!\**Player.log**
 ==== Why aren't the teleporters working? ====