Differences

This shows you the differences between two versions of the page.

--- troubleshooting [2020/08/02 00:17] – [How do I find the Save Data and Error Logs?] Platforms 47.144.13.236
+++ troubleshooting [2020/09/02 00:12] – How do I report a bug? francis
@@ Line 1: / Line 1: @@
 ====== Troubleshooting ======
+==== How do I report a bug? ====
+Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please fill out our new bug report form for Oh So Hero: https://f.ff-f.co/oshbug
+You can still use the #osh-bugs Discord channel for discussion and posting attachments, but the form will help us stay better organized and provide faster fixes. Thanks! Ribbit~
 ==== When I try to run the game, I get this error: "Fatal error: Failed to initialize IL2CPP" ====
@@ Line 26: / Line 32: @@
 ''%USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero''
-An Explorer window will appear to show you the contents.
+An Explorer window will appear to show you the contents. The files you will need are **Player.log** and (optionally) **Player-prev.log**.
+=== macOS ===
+Navigate to the following location:
+''~/Library/Logs/Full Frontal Frog/Oh So Hero''
+You'll find **Player.log** and **Player-prev.log** here.
+=== Linux ===
+Navigate to the following location:
+''~/.config/unity3d/Full Frontal Frog/Oh So Hero''
+You'll find **Player.log** and **Player-prev.log** here.
 === Other Platforms ===