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--- troubleshooting [2026/04/25 23:26] – Reduced heading size braixenfan
+++ troubleshooting [2026/06/09 04:18] (current) – macOS Tahoe update francis
@@ Line 47: / Line 47: @@
 If that still doesn't work, you may [[contact|contact us]].
-===== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer/app" =====
+===== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer/app" or "OhSoHero.app Not Opened" =====
-==== How do I run the game on macOS? ====
+==== If using an older version of macOS ====
-  - Double-click the .zip file to extract the app.
+. Double-click the .zip file to extract the app.
-  - Right-click on OhSoHero.app and click Open.
-  - A window will pop up saying "macOS cannot verify the developer/app". Click Open.
-==== What about macOS Tahoe? ====
+. Right-click on OhSoHero.app ➜ Click `Open`.
-On macOS Tahoe (v26) or later, you must visit System Settings > Privacy & Security. Scroll to the bottom, where you should find an "Open Anyway" option for "OhSoHero.app". Clicking this, selecting "Open Anyway", and entering admin credentials will allow the app to launch.
+. A popup will say "macOS cannot verify the developer/app" ➜ Click `Open`.
+. The app should now launch.
+==== If using macOS Tahoe (v26) or later ====
+. Double-click the .zip file to extract the app.
+. Right-click on OhSoHero.app ➜ Click `Open`.
+. A popup will say "OhSoHero.app" Not Opened ➜ Click `Done` to close this popup.
+{{ts:mac_tahoe_open_1.png?266|}}
+. Open Mac System Settings ➜ Privacy & Security ➜ Scroll to the bottom ➜ Next to "OhSoHero.app" click `Open Anyway`.
+{{ts:mac_tahoe_open_2.png?714|}}
+. Another popup like the first one will appear with a new option: `Open Anyway` ➜ Click `Open Anyway`.
+. Enter admin credentials.
+. The app should now launch.
 ==== Why is the developer/app not verified? ====