troubleshooting
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====== Troubleshooting ====== | ====== Troubleshooting ====== | ||
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+ | ==== Which version do I download? ==== | ||
+ | |||
+ | If you use Windows, download the win64 build. Older 32-bit systems use the win32 build. You can use the setup.exe file for simple click-and-run, | ||
+ | |||
+ | Mac and Linux users should use the mac and linux builds. | ||
+ | |||
+ | Android is not currently supported. We are looking into options that may allow us to build for Android in the future. | ||
+ | |||
+ | iOS is not supported because Apple does not allow adult games. Sorry~ | ||
+ | |||
+ | ==== How do I install and launch the game? ==== | ||
+ | |||
+ | Instructions can be found on the [[https:// | ||
+ | |||
+ | Further information can be found on the [[install|Installation and Uninstallation Guide]]. | ||
==== How do I report a bug? ==== | ==== How do I report a bug? ==== | ||
- | Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn' | + | Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn' |
- | + | ||
- | You can still use the #osh-bugs Discord channel for discussion and posting attachments, | + | |
==== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" | ==== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" | ||
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In order for macOS to verify the developer, the application needs to be registered with Apple' | In order for macOS to verify the developer, the application needs to be registered with Apple' | ||
- | ==== When I'm playing the game, my path is blocked by a wall of sand. ==== | + | ==== I accidentally goofed |
- | + | ||
- | If you experience something like this: | + | |
- | {{: | + | |
- | + | ||
- | It is because the game is reading incorrect terrain data that was left over from an old version of the game. | + | |
- | + | ||
- | Go to the location where you installed the game, **delete the "Oh So Hero_Data" | + | |
- | + | ||
- | This will not reset your game progress. Your save data is stored in a different location on your machine (see below) and will not be removed as a result of this. | + | |
- | + | ||
- | ==== How do I find the Save Data and Error Logs? ==== | + | |
- | + | ||
- | === Windows === | + | |
- | + | ||
- | At your Desktop, press Windows+R on your keyboard to open the Run window. | + | |
- | + | ||
- | Next, copy and paste the following line into the Open textbox and click OK: | + | |
- | + | ||
- | '' | + | |
- | + | ||
- | An Explorer window will appear to show you the contents. The files you will need are **Player.log** and (optionally) **Player-prev.log**. | + | |
- | + | ||
- | === macOS === | + | |
- | + | ||
- | Navigate to the following location: | + | |
- | + | ||
- | '' | + | |
- | + | ||
- | You'll find **Player.log** and **Player-prev.log** here. | + | |
- | === Linux === | + | On Windows, you can reset all of your options by running a simple command on the command line: |
- | Navigate to the following location: | + | '' |
- | '' | + | This will not affect your save data or gallery data. |
- | You'll find **Player.log** and **Player-prev.log** here. | + | Alternatively, |
+ | [[https:// | ||
- | === Other Platforms | + | ==== Where are the Error Logs and Save Data? ==== |
- | See the **Player** section of the [[https://docs.unity3d.com/Manual/LogFiles.html|Unity Log Files Manual]]. | + | [[error logs|🐸 Error Logs]] (The error logs for //Oh So Hero!// will be in a different location for each operating system.) |
- | ==== What are all of the Local Data locations? ==== | + | |
- | * Player Prefs | + | [[save data|🐸 Save Data]] (The save data for //Oh So Hero!// will be in a different location for each operating system.) |
- | * //Registry:// Computer\HKEY_CURRENT_USER\Software\Full Frontal Frog\Oh So Hero | + | |
- | * Save Data | + | |
- | * %USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero\**SaveData.es3** | + | |
- | * Error Logs | + | |
- | * %USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero\**Player.log** | + | |
==== Why aren't the teleporters working? ==== | ==== Why aren't the teleporters working? ==== |
troubleshooting.txt · Last modified: 2023/12/28 05:02 by francis