Differences

This shows you the differences between two versions of the page.

--- troubleshooting [2021/03/27 15:32] – old revision restored (2020/10/09 07:19) 62.210.139.231
+++ troubleshooting [2022/11/07 21:49] – Where are the Error Logs and Save Data? EXALTED francis
@@ Line 1: / Line 1: @@
 ====== Troubleshooting ======
-==== How do I report a bug? ====
+Links: **[[ERROR LOGS]]** • **[[SAVE DATA]]**
-Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please fill out our new bug report form for Oh So Hero: https://f.ff-f.co/oshbug
+==== Which version do I download? ====
-You can still use the #osh-bugs Discord channel for discussion and posting attachments, but the form will help us stay better organized and provide faster fixes. Thanks! Ribbit~
+If you use Windows, download the win64 build. Older 32-bit systems use the win32 build. You can use the setup.exe file for simple click-and-run, or if you prefer, the .zip file for full control.
-==== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" ====
+Mac and Linux users should use the mac and linux builds.
-If you are running the 64-bit version, try using the 32-bit version instead. If that still doesn't work, contact us.
+Android is not currently supported. We are looking into options that may allow us to build for Android in the future.
-==== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer"
+iOS is not supported because Apple does not allow adult games. Sorry~
-How do I run the game on macOS?
+==== How do I install and launch the game? ====
-. Double-click the .zip file to extract the app.
+Instructions can be found on the [[https://ff-f.itch.io/oh-so-hero|Oh So Hero! itch.io page]], which also has download links for the latest public build. If you're a [[https://www.patreon.com/FullFrontalFrog|patron]], you can get access to even newer builds with more exclusive content.
-. Right-click on OhSoHero.app and click Open.
-. A window will pop up saying "macOS cannot verify the developer". Click Open.
-Why is the developer not verified?
+Further information can be found on the [[install|Installation and Uninstallation Guide]].
-In order for macOS to verify the developer, the application needs to be registered with Apple's App Store. Unfortunately, Apple does not allow apps with adult content on the App Store, and thus we must result to this workaround.
+==== How do I report a bug? ====
-==== When I'm playing the game, my path is blocked by a wall of sand. ====
+Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please send detailed information about your issue to us directly. If you're a patron, you may post in the **#osh-bugs** channel on the Full Frontal Frog Discord server or direct message us on [[https://www.patreon.com/FullFrontalFrog|Patreon]]. You may also contact our [[https://ff-f.co/magoloric/|Community Manager]]. Make sure to include an [[error log]] as well. Cheers! Ribbit~
-If you experience something like this:
+==== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" ====
-{{:beyonce_wall_of_sand.png?200|}}
-It is because the game is reading incorrect terrain data that was left over from an old version of the game.
+If you are running the 64-bit version, try using the 32-bit version instead. If that still doesn't work, contact us.
-Go to the location where you installed the game, **delete the "Oh So Hero_Data" folder**, and then **re-install**.
+==== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer" ====
-This will not reset your game progress. Your save data is stored in a different location on your machine (see below) and will not be removed as a result of this.
+How do I run the game on macOS?
-==== How do I find the Save Data and Error Logs? ====
+  - Double-click the .zip file to extract the app.
+  - Right-click on OhSoHero.app and click Open.
+  - A window will pop up saying "macOS cannot verify the developer". Click Open.
-=== Windows ===
+Why is the developer not verified?
-At your Desktop, press Windows+R on your keyboard to open the Run window.
+In order for macOS to verify the developer, the application needs to be registered with Apple's App Store. Unfortunately, Apple does not allow apps with adult content on the App Store, and thus we must result to this workaround.
-Next, copy and paste the following line into the Open textbox and click OK:
-''%USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero''
-An Explorer window will appear to show you the contents. The files you will need are **Player.log** and (optionally) **Player-prev.log**.
-=== macOS ===
-Navigate to the following location:
-''~/Library/Logs/Full Frontal Frog/Oh So Hero''
-You'll find **Player.log** and **Player-prev.log** here.
-=== Linux ===
+==== I accidentally goofed my options or key bindings. What do? ====
-Navigate to the following location:
+On Windows, you can reset all of your options by running a simple command on the command line:
-''~/.config/unity3d/Full Frontal Frog/Oh So Hero''
+''REG DELETE "HKEY_CURRENT_USER\SOFTWARE\Full Frontal Frog\Oh So Hero!" /f''
-You'll find **Player.log** and **Player-prev.log** here.
+This will not affect your save data or gallery data.
-=== Other Platforms ===
+Alternatively, you can download this batch file, then double-click it to run it:
+[[https://www.dropbox.com/s/k73lqbotqmms14e/OSH%20Reset%20Options.bat?dl=0]]
-See the **Player** section of the [[https://docs.unity3d.com/Manual/LogFiles.html|Unity Log Files Manual]].
+==== Why aren't the teleporters working? ====
-==== What are all of the Local Data locations? ====
-  * Player Prefs
+Teleporters work by telling the game "The player has been here". This is a small issue with using old save files, as that data hasn't be registered to the teleport update. Simply revisit the areas that don't appear on the list and that should allow you to teleport to and from them afterwards.
-      * //Registry:// Computer\HKEY_CURRENT_USER\Software\Full Frontal Frog\Oh So Hero
-  * Save Data
-      * %USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero\**SaveData.es3**
-  * Error Logs
-      * %USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero\**Player.log**