Differences

This shows you the differences between two versions of the page.

--- troubleshooting [2021/03/27 15:32] – old revision restored (2020/10/09 07:19) 62.210.139.231
+++ troubleshooting [2021/09/02 18:26] – error log francis
@@ Line 1: / Line 1: @@
 ====== Troubleshooting ======
+==== Which version do I download? ====
+If you use Windows, download the win64 build. Older 32-bit systems use the win32 build. You can use the setup.exe file for simple click-and-run, or if you prefer, the .zip file for full control.
+Mac and Linux users should use the mac and linux builds.
+Android is not currently supported. We are looking into options that may allow us to build for Android in the future.
+iOS is not supported because Apple does not allow adult games. Sorry~
+==== How do I install and launch the game? ====
+Instructions can be found on the [[https://ff-f.itch.io/oh-so-hero|Oh So Hero! itch.io page]], which also has download links for the latest public build. If you're a [[https://www.patreon.com/FullFrontalFrog|patron]], you can get access to even newer builds with more exclusive content.
 ==== How do I report a bug? ====
-Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please fill out our new bug report form for Oh So Hero: https://f.ff-f.co/oshbug
+Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please send detailed information about your issue to us directly. If you're a patron, you may post in the **#osh-bugs** channel on the Full Frontal Frog Discord server or direct message us on [[https://www.patreon.com/FullFrontalFrog|Patreon]]. You may also contact our [[https://ff-f.co/magoloric/|Community Manager]]. Make sure to include an [[error log]] as well. Cheers! Ribbit~
-You can still use the #osh-bugs Discord channel for discussion and posting attachments, but the form will help us stay better organized and provide faster fixes. Thanks! Ribbit~
 ==== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" ====
@@ Line 11: / Line 22: @@
 If you are running the 64-bit version, try using the 32-bit version instead. If that still doesn't work, contact us.
-==== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer"
+==== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer" ====
 How do I run the game on macOS?
-. Double-click the .zip file to extract the app.
+  - Double-click the .zip file to extract the app.
-. Right-click on OhSoHero.app and click Open.
+  - Right-click on OhSoHero.app and click Open.
-. A window will pop up saying "macOS cannot verify the developer". Click Open.
+  - A window will pop up saying "macOS cannot verify the developer". Click Open.
 Why is the developer not verified?
@@ Line 23: / Line 34: @@
 In order for macOS to verify the developer, the application needs to be registered with Apple's App Store. Unfortunately, Apple does not allow apps with adult content on the App Store, and thus we must result to this workaround.
-==== When I'm playing the game, my path is blocked by a wall of sand. ====
+==== Where are the Error Logs and Save Data? ====
-If you experience something like this:
-{{:beyonce_wall_of_sand.png?200|}}
-It is because the game is reading incorrect terrain data that was left over from an old version of the game.
-Go to the location where you installed the game, **delete the "Oh So Hero_Data" folder**, and then **re-install**.
-This will not reset your game progress. Your save data is stored in a different location on your machine (see below) and will not be removed as a result of this.
-==== How do I find the Save Data and Error Logs? ====
-=== Windows ===
-At your Desktop, press Windows+R on your keyboard to open the Run window.
-Next, copy and paste the following line into the Open textbox and click OK:
-''%USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero''
-An Explorer window will appear to show you the contents. The files you will need are **Player.log** and (optionally) **Player-prev.log**.
-=== macOS ===
-Navigate to the following location:
-''~/Library/Logs/Full Frontal Frog/Oh So Hero''
-You'll find **Player.log** and **Player-prev.log** here.
-=== Linux ===
-Navigate to the following location:
-''~/.config/unity3d/Full Frontal Frog/Oh So Hero''
-You'll find **Player.log** and **Player-prev.log** here.
+[[error logs|🐸 Error Logs]] (The error logs for //Oh So Hero!// will be in a different location for each operating system.)
-=== Other Platforms ===
+[[save data|🐸 Save Data]] (The save data for //Oh So Hero!// will be in a different location for each operating system.)
-See the **Player** section of the [[https://docs.unity3d.com/Manual/LogFiles.html|Unity Log Files Manual]].
+==== Why aren't the teleporters working? ====
-==== What are all of the Local Data locations? ====
-  * Player Prefs
+Teleporters work by telling the game "The player has been here". This is a small issue with using old save files, as that data hasn't be registered to the teleport update. Simply revisit the areas that don't appear on the list and that should allow you to teleport to and from them afterwards.
-      * //Registry:// Computer\HKEY_CURRENT_USER\Software\Full Frontal Frog\Oh So Hero
-  * Save Data
-      * %USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero\**SaveData.es3**
-  * Error Logs
-      * %USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero\**Player.log**