Differences

This shows you the differences between two versions of the page.

--- troubleshooting [2020/09/01 21:55] – [How do I find the Save Data and Error Logs?] Add filenames, macOS, & Linux francis
+++ troubleshooting [2020/10/09 00:19] – How do I run the game on macOS? francis
@@ Line 1: / Line 1: @@
 ====== Troubleshooting ======
-==== When I try to run the game, I get this error: "Fatal error: Failed to initialize IL2CPP" ====
+==== How do I report a bug? ====
+Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please fill out our new bug report form for Oh So Hero: https://f.ff-f.co/oshbug
+You can still use the #osh-bugs Discord channel for discussion and posting attachments, but the form will help us stay better organized and provide faster fixes. Thanks! Ribbit~
+==== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" ====
 If you are running the 64-bit version, try using the 32-bit version instead. If that still doesn't work, contact us.
+==== When I try to run the game on macOS, I get this error: "macOS cannot verify the developer"
+How do I run the game on macOS?
+. Double-click the .zip file to extract the app.
+. Right-click on OhSoHero.app and click Open.
+. A window will pop up saying "macOS cannot verify the developer". Click Open.
+Why is the developer not verified?
+In order for macOS to verify the developer, the application needs to be registered with Apple's App Store. Unfortunately, Apple does not allow apps with adult content on the App Store, and thus we must result to this workaround.
 ==== When I'm playing the game, my path is blocked by a wall of sand. ====